Privacy Policy

Last Updated: April 22, 2025

1. INTRODUCTION
   1. Voyager Car Rentals considers the protection of your personal data a cornerstone principle that shapes every aspect of our operations and customer interactions.
   2. Within this document, we outline our methodologies for collecting, processing, securing, and utilizing information gathered through our digital platforms, physical locations, and vehicle telematics systems.
   3. Our privacy practices comply with both Indian regulatory frameworks and global standards, ensuring consistent data protection across all territories where we maintain operations.
2. DEFINITIONS
   1. The term "personal information" encompasses any identifiable data elements, whether directly through formal identifiers or indirectly via usage patterns and preference combinations that could reveal an individual's identity.
   2. "Data processing" refers to the comprehensive lifecycle management of customer information from initial acquisition through storage, manipulation, retrieval, sharing, and eventual deletion.
   3. We define "service users" as any individuals who engage with our ecosystem, regardless of whether they browse anonymously, establish accounts, complete bookings, or interact with our customer service representatives.
3. INFORMATION COLLECTED
   1. Throughout your engagement with our services, we may acquire various categories of information:
      • Identity verification details (full legal name, nationality information, birth documentation)
      • Communication coordinates (telephone numbers, email addresses, physical residence locations)
      • Driving credentials (license information, experience history, traffic violation records)
      • Verification documents (government-issued identification, proof of address, visa documentation)
      • Financial details (payment methods, transaction records, billing preferences)
      • Automobile preferences (vehicle selections, feature requirements, upgrade history)
      • Feedback information (satisfaction metrics, improvement suggestions, complaint specifics)
   2. Our websites and applications automatically record certain technical parameters including browser specifications, navigation behaviors, geographical coordinates, and system performance metrics to enhance service delivery.
4. PURPOSE OF COLLECTION
   1. Your information serves several essential business functions:
      • Confirming customer eligibility before releasing rental vehicles
      • Streamlining vehicle collection and return processes
      • Notifying customers about critical reservation modifications or service interruptions
      • Customizing vehicle recommendations based on specific customer needs
      • Delivering promotional opportunities to customers who have provided consent
      • Optimizing our fleet composition based on usage analytics
      • Resolving disputes regarding rental conditions or vehicle status
   2. The legal foundations for our data processing activities include fulfilling contractual obligations, pursuing legitimate business interests, meeting statutory requirements, and honoring customer consent parameters.
5. INFORMATION SHARING
   1. Under specific circumstances, we disclose customer information to selected partners:
      • Automobile manufacturers requiring maintenance records for warranty validation
      • Insurance providers assessing risk profiles and processing claims
      • Banking institutions facilitating secure payment transactions
      • Regulatory authorities requesting information through appropriate legal channels
      • Marketing partners developing targeted campaigns (with explicit authorization)
      • Technology providers supporting our reservation infrastructure
      • Legal advisors handling compliance matters and dispute resolution
   2. We expressly prohibit the commercialization of customer information through unauthorized data transfers or sales to third-party marketing databases.
   3. Every external entity receiving customer data must demonstrate robust security protocols and execute comprehensive confidentiality agreements prior to any information exchange.
6. INTERNATIONAL TRANSFERS
   1. The global nature of transportation services occasionally necessitates transferring information across national boundaries to facilitate seamless customer experiences.
   2. For cross-border data movements, we implement several protective mechanisms:
      • Corporate binding rules approved by relevant data protection authorities
      • Thorough evaluation of destination country legal frameworks for adequacy
      • Comprehensive encryption for all information during transmission phases
      • Strategic data minimization limiting transferred elements to essential components
   3. Detailed records of all international data transfers are maintained, with comprehensive information about recipient countries available upon customer request.
7. SECURITY MEASURES
   1. Safeguarding your information demands a multi-layered security approach:
      • Advanced encryption protocols for information at rest and in transit
      • Granular permission systems restricting employee access to customer data
      • Regular vulnerability assessments conducted by certified security professionals
      • Compulsory privacy training for all customer-facing staff members
      • Detailed incident response procedures with customer notification protocols
   2. While we employ industry-leading protection measures, we acknowledge that no security system provides absolute immunity against sophisticated attacks or unforeseen vulnerabilities.
8. YOUR RIGHTS
   1. Current privacy legislation grants you several enforceable rights:
      • Requesting comprehensive copies of personal information in our possession
      • Amending inaccuracies or outdated details in your customer profile
      • Requesting deletion of personal data when retention no longer serves legitimate purposes
      • Restricting certain processing activities while maintaining essential services
      • Transferring your information in machine-readable formats for portability
      • Challenging automated decision processes affecting rental eligibility
      • Escalating unresolved privacy concerns to appropriate regulatory authorities
   2. To prevent unauthorized access attempts, exercising these rights requires completing our identity verification process before any information disclosure or modification occurs.
9. COOKIES AND TRACKING
   1. Our digital platforms employ several categories of tracking technologies:
      • Necessary tools required for core website functionality
      • Statistical trackers measuring visitor engagement and navigation patterns
      • Preference-saving mechanisms preserving user-selected configurations
      • Marketing trackers enabling personalized promotional content
   2. Modern web browsers provide extensive cookie management capabilities, though disabling certain categories may impact website performance or feature availability.
   3. A separate Cookie Policy document provides detailed information about specific trackers, their intended purposes, retention periods, and management options.
10. CONTACT INFORMATION
    1. For any questions regarding your personal information or this policy, please reach our dedicated privacy team through these official channels:
    2. Voyager Car Rentals
       Privacy Protection Department
       42 Connaught Place, New Delhi
       Delhi, 110001
       Email:  privacy@voyagercarrentals.com
       Privacy Hotline: +91 11 4567 8910
    3. Our Privacy Compliance Team will acknowledge all inquiries within 24 hours and provide comprehensive responses within 10 business days.